Some answers to faq’s. If you have any more questions don’t hesitate to contact us.
Can I pickup my order if I live locally?
Yes! We offer free local pickup or delivery to Rosebery or Tullah Tasmania. So if you live nearby and want to pickup your order that is no problem at all. If you live in Queenstown or Zeehan Australia Post offers fast next day delivery after your order is shipped.
How much is postage?
We offer Free Delivery on orders over $100.00 or $10.00 Flat Rate Shipping Australia Wide through Australia Post.
How long will Shipping take?
We aim to ship orders as quickly as possible after payment is processed. All orders are Shipped within 7 business days after payment is processed and can be expected to arrive within 14 business days. However in some cases unforeseen delays may occur due to postal delays and other events beyond our control, please contact us if your item hasn’t arrived within 14 business days.
Backorder items are not in stock, these can take up to two weeks to be dispatched. If your order contains backorder items it will all be dispatched together once the order is completed.
Do you do custom orders?
If you have a special occasion coming up we can supply custom candles, soaps and gift packs just for the day. If you need a thank you gift for your birthday party, baby shower or wedding we can cater for larger orders and personalise your labels and products to make sure your guests don’t forget your amazing event. Please contact us for more information and a quote.
What is Afterpay?
When you select Afterpay as your payment method at checkout you pay over time in 4 simple payments. Pay fortnightly and enjoy your purchase straight away.
Do you offer wholesale?
We are always excited to collaborate with businesses to make our products available in shops for customers. We offer a range of Australian Scented Candles which are perfect for gift shops and tourism destinations. Please contact us to discuss in further detail.
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